1. Information We Collect
When you visit our website, submit an inquiry, subscribe to our updates, or book accommodations at D'Polo Hotels, we may collect the following personal details:
- Identity Information: Full name, nationality, age, government ID / passport details (collected upon hotel arrival).
- Contact Information: Email address, mobile telephone number, postal address.
- Reservation Information: Chosen hotel, room category, check-in & check-out dates, guest count, dietary preferences, and special stay requests.
- Payment Transaction Data: Transaction identifiers, payment timestamp, and transaction status generated via Razorpay. (Note: We do not store your confidential credit/debit card numbers or CVV on our servers. All sensitive card processing is directly handled via Razorpay's PCI-DSS compliant infrastructure.)
- Technical Information: IP address, browser type, device information, and usage metrics collected via standard web cookies.
2. How We Use Your Information
We use your information exclusively for legitimate hospitality and business purposes:
- To confirm, process, and manage your room bookings, event reservations, and dining requests.
- To issue official booking confirmation vouchers, invoices, and payment receipts.
- To comply with regulatory legal obligations mandated by local police and tourism authorities in Himachal Pradesh.
- To send critical updates regarding your stay (e.g., weather advisories, check-in guidelines).
- To provide customer support and respond to pre-arrival inquiries.
3. Data Sharing & Third-Party Partners
We respect your privacy and never sell, rent, or trade your personal information to third parties. We only share information with trusted third parties strictly necessary to deliver our services:
- Payment Processors: Razorpay Software Private Limited for secure payment transaction execution.
- Statutory Authorities: Law enforcement or government regulatory bodies when mandated by law or court order.
4. Data Security
We implement industry-standard 256-bit SSL encryption, firewalls, and restricted database access controls to safeguard your personal data from unauthorized access, alteration, or disclosure.
5. Cookies Policy
Our website utilizes necessary cookies to store session states (such as active booking selections, preferred dates, and security tokens). You may configure your browser to decline cookies, though certain reservation features may not function optimally as a result.
6. Updates to this Policy
We may periodically update our Privacy Policy to reflect modifications in operational practices or legal mandates. The updated version will be posted immediately on this page with the revised date.
7. Privacy Inquiries
If you have any questions or requests concerning your personal information, please write to our privacy officer at reservations@dpolohotels.com.
